1. Delivery Area

Our shop delivers exclusively within Australia.

All orders are handled in accordance with the Competition and Consumer Act 2010 (Cth), Schedule 2 Australian Consumer Law, ensuring goods are supplied within a reasonable timeframe and correspond with their description.

Delivery services may be unavailable in certain remote or restricted areas based on carrier coverage limitations within Australia.

2. Shipping Fees

Orders are subject to the following shipping conditions:

Orders below AUD 118 are charged a shipping fee of AUD 5.
Orders of AUD 118 or more qualify for free shipping.

All charges are displayed clearly before checkout in accordance with Section 48 of the Competition and Consumer Act 2010 (Cth) regarding transparent pricing.

3. Order Processing and Preparation

After payment confirmation, orders are typically processed within 2 to 5 business days.

Order handling includes order information verification, product inspection before dispatch, and packaging preparation.

Processing Cut-off Time:

• Orders placed before 5:10 PM are processed on the same business day.
• Orders placed after 5:10 PM will be processed on the next business day.
• Orders placed on public holidays will be processed on the next business day.

Once the order is handed to the carrier, a dispatch confirmation email will be sent.

4. Shipping Method and Delivery Time

Deliveries are carried out by professional furniture logistics carriers operating within Australia.

The estimated delivery time is 5 to 10 business days after dispatch.

Delivery timeframes are provided in accordance with Sections 18 and 29 of the Competition and Consumer Act 2010 (Cth), ensuring accurate representation of delivery expectations.

5. Taxes and Charges

All prices include applicable taxes in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

No additional hidden charges will be applied.

6. Shipment Tracking

After dispatch, customers will receive tracking information via email to monitor the delivery status at any time.

7. Responsibility, Returns and Issue Handling

We remain responsible for the goods until delivery is completed in accordance with Sections 54 to 59 of the Australian Consumer Law relating to consumer guarantees.

If the parcel arrives with visible damage, customers should refuse delivery or contact customer support immediately.

If delivery fails due to incorrect address details or recipient absence, reasonable redelivery charges may apply.

8. Contact

For enquiries related to shipping or orders, please contact our shop during business hours.

Email: admin@casagethub.com
Phone: +81 (905) 309 15 84
Address: 402, MC KOHOKU NIPPA, 1231 NIPPA-CHO, KOHOKU-KU, YOKOHAMA-SHI, KANAGAWA 223-0057, JAPAN
Business Hours: Monday to Friday 10:10 AM to 5:10 PM
Service Area: Australia