1. Introduction

Customer support services are available to assist with enquiries related to products, orders, and services provided through the website.

Our shop provides clear and efficient assistance both before and after purchase, in accordance with fair trading principles under the Competition and Consumer Act 2010 (Cth).

Users may contact our shop through the available communication channels provided on the website.

2. Contact Methods

To ensure efficient handling of enquiries, users are encouraged to provide relevant details when contacting our shop, including the order number where applicable, full name, and a clear description of the request.

Providing accurate information allows our shop to deliver a more precise and timely response.

3. Service Hours

Customer support is available from Monday to Friday during business hours.

Business Hours:
Orders and enquiries submitted before 5:10 PM will be processed on the same business day.
Requests submitted after 5:10 PM will be handled on the next business day.
Requests submitted on public holidays will be handled on the next business day.

4. Service Commitment

Our shop follows a service approach focused on clarity, accuracy, and efficient resolution of enquiries.

Each request is assessed individually to provide an appropriate solution in accordance with obligations under the Competition and Consumer Act 2010 (Cth).

Customer support includes clear communication, assistance with order tracking and enquiries, and support throughout the entire purchasing process.

5. Contact

For all enquiries, please contact our shop during business hours.

Email: admin@casagethub.com
Phone: +81 (905) 309 15 84
Address: 402, MC KOHOKU NIPPA, 1231 NIPPA-CHO, KOHOKU-KU, YOKOHAMA-SHI, KANAGAWA 223-0057, JAPAN
Business Hours: Monday to Friday 10:10 AM to 5:10 PM
Service Area: Australia